DIALIVA

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USA ADDRESS :-1001 S MAIN ST STE 500 KALISPELL MT 59901
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IVR System

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DIALIVA

IVR System

Interactive Voice Response i.e., IVR System helps automate certain processes while handling voice calls, saving time and increasing efficiency. Try our reliable and affordable IVR service! Learn more about the solution below.

  • IVR System
    Interactive Voice Response (IVR) is a technology that allows a computer system to interact with humans using DTMF tones input from a connected phone call's keypad. An IVR system is now a basic necessity for handling large call volumes or filtering out calls to be routed to the correct departments in a call centre. With Text-to-Speech (TTS) features, modern IVRs can dynamically interact with humans, following inputs from their phone's keypads. IVRs are widely used to direct calls to the appropriate departments, let callers select preferred languages before interacting with an agent, and facilitate order bookings based on a predefined menu. Thus, it is an effective way to automate the communication of certain information that has to be repeated every time a customer calls or tries to connect in respect of some issues or problems.
  • We Support
    Dialiva andIts IVR Solution

    Dialiva offers an IVR solution that allows you to engage with your customers through customisable pre-recorded voices. It empowers you to control the content your clients hear when they contact you. Additionally, it aids in call-flow management by offering two variations of the IVR system. Consider the following:

    IVR System Single-Level IVR system

    This IVR system is most suitable for organisations that provide single-digit menu options to their customers. It offers a single menu where you can present various offers or information to customers or seamlessly connect them to the appropriate agent.

    Multi-Level IVR System

    If your operations are complex and thus the workplace consists of many departments, or the case otherwise, there is a Multi-Level IVR Facility. With the availability of a multi-level menu, it serves you best. It provides multiple layers of menu options, guiding callers to appropriate departments or information.

Our Methadology

  • Trained professionals to manage your IT.
  • 24x7 monitoring and management.
  • Guaranteed response time.
  • Remote/Onsite Support.
  • Expert on call.
  • Automating routine tasks (thus lowering cost and errors).
  • After office hours support.

Network Operation Centers

  • 50 Seats NOC/SOC.
  • 24x7 ITIL Operations.
  • Network Management System.
  • Certified Security Engineers.
  • Support Desk.
  • Physical/Biometric parameter Security.
  • Business Continuity Planning in place.
  • Disaster Recovery in place.

Other Services

  • Infrastructure Base-lining.
  • Desktop Support.
  • Remote Server Management (wintel).
  • Remote Network Management.
  • Remote Security Management.
  • Onsite Support.
  • Remote Monitoring.
  • Server Support.

Infrastructure Support

  • Database Support
  • Infrastructure Application Support.
  • Network Support.
  • Platform Support.
  • Firewall Support.
  • Perimeter Security Support.
  • On-Site Support.
  • IT Consulting.
  • Transition Support.
  • System design and Architecture planning.