DIALIVA

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USA ADDRESS :-1001 S MAIN ST STE 500 KALISPELL MT 59901
+91 7984-98-7984
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Cloud Telephony Integration

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DIALIVA

Cloud Telephony Integration

● Quality Customer Support Matters.
● Dialiva—Professional Call Centre Service Provider.
● Take Customer Support to the Next Level with Our Advanced Services and Software!

  • Cloud Telephony Integration
    Dialiva provides you with effective CTI Solutions that will enable your systems to interact and coordinate easily with telephones and other communication devices. And with that, your business will be all set to provide quality service to your customers and win their hearts. Nowadays, as businesses are evolving, their ways of communication have also evolved. Every business needs to cover every communication medium like voice, email, fax or internet. Our solution will provide proper integration of all these channels with your existing computers for better coordination. Dialiva CTI technology will let your agents make calls directly from their designated computers. Besides, you also get to enjoy the display of relevant information about the caller on the screen prior to receiving calls; it prepares them with all the info they need before they engage with the customer.
  • We Support
    ● Server Support
    ● Database Support
    ● Infrastructure Application
    ● Network Support
    ● Platform Support
    ● Firewall Support
    ● Perimeter Security Support
    ● On-Site Support
    ● IT Consulting
    ● Transition Support
    ● System design
    ● Architecture planning

Features

  • Automatic screen pop-ups with caller information ● Caller authentication
  • Integration with CRM technology
  • An Intuitive interface for enhanced performance of agents
  • Effective Campaigning
  • Best Call-Routing

Advantages

  • Eliminate call handling time with automatic caller information pop-ups
  • Easy to deploy without any technical assistance
  • Easy integration with other software, i.e., CRM
  • Use the intuitive interface to reduce screen switching for improved user-experience

About Our Functionality

  • VoIP
  • Intelligent Call Routing (ACD), based on campaign information, agents' skills and queue policy
  • Outbound dialling (Predictive, Progressive, Preview) Compliance with all queue scheduling policies (most idle, most busy agents etc,).
  • DTMF and voice-enabled IVR(TTS, ASR) Call Recording and Storage Web-Based Management Interface Alerting and Fault Notification

Our Methadology

  • Trained professionals to manage your IT.
  • 24x7 monitoring and management.
  • Guaranteed response time.
  • Remote/Onsite Support.
  • Expert on call.
  • Automating routine tasks (thus lowering cost and errors).
  • After office hours support.

Network Operation Centers

  • 50 Seats NOC/SOC.
  • 24x7 ITIL Operations.
  • Network Management System.
  • Certified Security Engineers.
  • Support Desk.
  • Physical/Biometric parameter Security.
  • Business Continuity Planning in place.
  • Disaster Recovery in place.

Other Services

  • Infrastructure Base-lining.
  • Desktop Support.
  • Remote Server Management (wintel).
  • Remote Network Management.
  • Remote Security Management.
  • Onsite Support.
  • Remote Monitoring.
  • Server Support.

Infrastructure Support

  • Database Support
  • Infrastructure Application Support.
  • Network Support.
  • Platform Support.
  • Firewall Support.
  • Perimeter Security Support.
  • On-Site Support.
  • IT Consulting.
  • Transition Support.
  • System design and Architecture planning.
Primary Focus on - Customer Satisfaction

Diavila primarily focuses on its customers’ total satisfaction. Our experts are always available to help. At Diavila, we provide 24/7 technical support. Expert Consultation is something that you need at a bad time when you are stuck and don’t know how to proceed next. During such times, just connect with us, using either our live chat support or helpline. We care and thus understand the value of your time. So, always choose Diavila for all sorts of call centre solutions, problems or requirements.

Discuss Problems and Get the Best Solutions

At Diavila, we have leading experts in our customer support facility who are available 24/7 to provide assistance for all your pressing issues. Get the assistance you need right on time; either call us at +91 7984-98-7984 or get in touch through Live Chat.